Salesforce Administrator

Technology / New York, NY

The Salesforce Administrator  is an integral member of the Technology team and is responsible for administering the CRM system, provide user support and problem resolution for 200+ users, assist in implementation processes, e.g. data import/export/updates, data migration, system customization, reports and dashboards creation, implementation of workflow and validation rules, template creation, etc. The individual in this position will participate in all phases of the SFDC | OE application.

Responsibilities:

  • Lead the Support Case queue and gather support requirements prior to case assignment
  • Provide day-to-day end-user support and assist users with best practices to improve and increase their knowledge of salesforce.com
  • Coordinate change management meetings and track changes requests
  • Manage Salesforce.com release management processes
  • Maintain use roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
  • Create and manage custom objects, fields, and formulas
  • Perform data integrity and manipulation tasks such as merging duplicate records in alignment with existing operating model
  • Manage data dictionaries and Admin procedure documents
  • Manage weekly Salesforce data exports in alignment with data retention
  • Manage Salesforce integrations with various platforms
  • Create new fields, dashboards, reports, workflows and objects. Manage all hands on configuration and build
  • Create process docs and trainings to help staff understand Salesforce

Education and Experience:

  • Bachelors degree + 3 years as a SFDC Super users and/ or equivalent work experience in a quantitative, technical or operational field a plus

Qualifications:

  • Experience as a hands on Salesforce Administrator which a focus on data management
  • Certified Salesforce Administrator (201) a plus
  • Proficient skills in Microsoft Office Suite, particularly in Excel, with high level of general computer competency
  • Experience working with Data Loader or CRMFusion Demand Tools
  • Extraordinary interpersonal and written communication skills
  • Extremely organized with meticulous attention to detail and follow through
  • Customer focused, action oriented and committed to driving quality results
  • Able to quickly learn and adapt to new process and technologies in order to meet business needs and drive business value
  • Ability to multi-task and work creatively in a rapidly changing environment
  • Self-starter with a team player attitude – ability to work well alone and with others, flexible to lend a hand cross-functionally

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Thomas is an equal opportunity employer. We believe in providing equal employment opportunities to all employees and applicants where employment is based upon personal capabilities and qualifications without discrimination or harassment because of race, color, religion, sex, sexual orientation/affectional preference, gender identity, age, national origin, marital status, alienage or citizenship status, disability, military or uniformed status, genetic predisposition or carrier status or any other protected characteristic as established by law.